1. Information We Collect
We may collect:
Personal Information
- Full name
- Phone number
- Email address
- Service address
- Propane account details
- Billing-related information (administrative use only)
Technical Information
- IP address
- Browser type
- Device type
- Website usage data
2. How We Use Information
We use collected information to:
- Provide administrative coordination services
- Communicate with propane providers (with authorization)
- Respond to inquiries
- Improve service delivery
- Process payments
We do not sell personal information.
3. Authorization-Based Communication
We only communicate with propane providers after receiving written client authorization.
We share only information necessary to perform requested services.
4. Payment Processing
Payments may be processed through third-party payment processors.
We do not store full credit card numbers on our servers.
Payment processors operate under their own privacy policies.
5. Data Security
We implement reasonable administrative and technical safeguards to protect client information.
However, no online system can guarantee absolute security.
6. Data Retention
We retain information:
- For active service duration
- As required for legal or tax compliance
- For documentation of completed service cases
Clients may request deletion of personal data, subject to legal obligations.
7. Cookies & Tracking
Our website may use cookies to:
- Improve user experience
- Analyze traffic patterns
- Support website functionality
Users may disable cookies in browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your data
- Request correction
- Request deletion
- Withdraw consent
Requests may be submitted via our contact page.
11. Policy Updates
We may update this Privacy Policy periodically. Continued use of our website constitutes acceptance of changes.